FAQ
Questions and answers.
Answers about ordering, shipping, returns and the pieces themselves. Anything else can be sent with the contact form.
Orders
Placing an order.
How is an order confirmed?
A confirmation email follows right after the order is placed. A second email with the tracking link follows once the order has been dispatched.
Can an order be changed or cancelled?
As long as an order has not been dispatched, a change is usually possible. Send an email with the order number to chiquitobabyproducts@gmail.com as soon as possible. After delivery, the 14-day right of withdrawal applies.
Can a personal message be added?
Yes. Add a note in the cart before checkout.
Is there a discount on the first order?
Yes. A newsletter subscription, at the bottom of every page, gives 10% off the first order. The code arrives by email.
Where are orders shipped?
To the Netherlands, Belgium and Germany. Delivery to other countries is not available at the moment.
What does shipping cost?
Shipping costs €4.95. Orders of €75 or more ship for free.
How long does delivery take?
Orders are dispatched within 3–7 business days. Delivery with PostNL then takes 1–3 business days in the Netherlands and 3–7 business days in Belgium and Germany.
Can an order be tracked?
Yes. Every order ships with tracking. The tracking link arrives by email once the order has been dispatched.
Can an order be returned?
Yes. An order can be cancelled within 14 days of delivery, without giving a reason. Items must be unused, unwashed and in their original packaging.
How does a return work?
Send an email with the order number and the items to be returned to chiquitobabyproducts@gmail.com. Return instructions follow within 2 business days. Return shipping costs are paid by the customer, unless an item is damaged, faulty or incorrect.
When is the refund made?
Within 14 days of the cancellation, to the original payment method and including the original standard shipping costs. The refund can be held back until the item has been received or proof of return has been provided.
What if an item arrives damaged?
Send an email with the order number and a photo to chiquitobabyproducts@gmail.com as soon as possible. A replacement or a full refund follows, including the return costs.
The pieces
Materials and care.
How are the pieces made?
Every piece is crocheted entirely by hand, round by round, and made in small numbers.
Why does a piece look slightly different from the photo?
Every piece is crocheted by hand, so small variations in shape, colour and expression are normal. They make each piece unique.
What materials are used?
The pieces are crocheted from 100% wool and filled with cotton. The exact details are listed on each product page.
How should a piece be cleaned?
Spot clean with a damp cloth. Machine washing and tumble drying are not recommended for wool.
Payment
Paying for an order.
Which payment methods are accepted?
Cards, Apple Pay, Google Pay, Bancontact and Klarna, among others. The methods available in each country are shown at checkout.
Do prices include VAT?
Yes. All prices are in euros and include VAT. Shipping costs are shown at checkout.